Now imagine this situation. On your return home, you discover a water leak, the kitchen floor is flooded or even worse, the upstairs bathroom causing the ceiling to collapse. It is everyone’s worst nightmare. Once over the shock, you need to deal with it and know whom to call and what to do.
Frequently when we do call our insurance company, the last thing they seem to want to do is help. Instead, it feels like they try to dodge responsibility or make unrealistic offers to get your home fixed; after all, they are commercial investment companies. As most of us will never have been in such a situation before, it’s not surprising that we don’t know what to do or where we stand.